Frequently asked questions

General

What is Vitals™

How does Vitals™ work?

A individual using the Vitals™ service carries a beacon that is synced to secure information about that individual (the Vitals™ Profile App also serves as a non-physical beacon). When an authorized first responder, educator or provider comes within 80 feet of the individual, they receive an alert through their smartphone via their Vitals™ App notifying them about that individual and their specific needs. The Vitals™ profile provides information to help these authorized users make informed decisions on how to safely interact and communicate with individuals.

Does Vitals™ offer tracking?

In addition to Vitals™ classic functionality, our newest features within the Vitals™ Profile+Places allow parents and caregivers to monitor, locate and create safe geofence boundaries for their loved ones.  

For these new features to work as intended, the vulnerable individual must carry a smartphone with our free companion app, Vitals™ Profile, installed and activated. If your loved one does not carry a smartphone, you may still take advantage of our wandering alert feature as it works with our Bluetooth safety devices.

Does Vitals™ partner with any non-profits or advocacy groups?

Our company partners with various non-profit organizations and advocacy groups such as: The Autism Society of Minnesota (founding partner), Arc Minnesota, PACER Center, Wellness in the Woods, Project Lifesaver International, Minnesota Independence College & Community, Hammer Residences. We are actively working to partner with other organizations to expand our reach and spread awareness to individuals across the country. If you are interested in a potential partnership, please contact us.

Vitals™ – Individuals and Caregivers

Is Vitals™ available to everyone?

How do I sign up?

Signing up is easy! 

1. Create an account using our easy online form.
2. Follow the instructions you’ll receive via email or text message.
3. In the app, select your subscription level and make payment through your trusted App store (Google Play or Apple App Store):
   1. Vitals™ Profile911 ($2.99 per month or $29.99 per year)
   2. Vitals™ ProfilePLUS ($5.99 per month or $59.99 per year)
      (includes a Bluetooth beacon that will be mailed to you)
   3. Vitals™ Profile + Places ($11.99 per month or $119.99 per year)
4. In the app, create a profile for your loved one. Add the information you wish to share with first responders.

The Vitals™ App is available for both iOS and Android devices.

How much is your monthly app subscription?

Our subscription is as little as $2.99 a month for the Profile911 subscription. ProfilePLUS also includes one wearable Bluetooth beacon for tracking and the subscription is $5.99 a month or $59.99 per year.
Profile+Places is our most robust technology with the profile, tracking and geofencing capabilities; the subscription is $19.99 per month or $119.99 per year.

Who who would be ideal customers for Vitals™ Wandering Alerts?

Anyone who randomly wanders away from family or caregivers. Youth with autism, seniors with dementia, people with severe mental health challenges, etc. 

Vitals™ Network – Schools and Providers

What is the Vitals™ Network?

The Vitals™ Network offers a new way for educators and service providers to care for and better connect with individuals they serve. The Network focuses on providing schools, residential and community-based settings a real-time information tool to help foster better communication among providers, educators, individuals and families. Assigning staff to specific locations, uploading important medical documents, care plans, and individualized education plans are some key features of the Vitals™ Network. Click to Learn more.

Who can use the Vitals™ Network?

Network was designed as a tool for staff administrators and residential program managers to get a deeper, real time understanding about the individuals they serve and care for. Staff administrators of schools and residential and community-based settings have access to the Network and can offer Vitals™ to their residents/students/participants and their families that can be used throughout the course of an individual’s time at the organization, school or institution.

Are we as providers and educators allowed to use Network outside of our organization?

When an organization, school or institution signs up for the Vitals™ Network, permissions for the program are only allowed on the grounds of the location and can only be used for the individuals that attend or participate at that specific location. Users on the Vitals™ Network do not have access to any other Vitals™ profiles outside of the organization. Field trips and group outings still apply as they are within the organization or institution.

Does this work for group homes and assisted living?

Yes! The Vitals™ Network can work for any residential or community-based settings. It can also work for schools, hospitals, clinics, institutions, organizations, nursing homes, work programs and independent living programs. If you are interested in getting the Vitals™ Network for your organization please contact us.

Can I get Vitals™ Network if my local law enforcement is not signed up?

The Vitals™ Network is a stand-alone program for schools, residential and community-based settings. First responders and local law enforcement do not need to be using our service for Vitals™ Network to work. Staff administrators, managers and individuals and families that are participating/receiving care are given access to the Network and may use Vitals™ within the vicinity of the organization or institution.

Can I join the Network if I am already using the Vitals™ App?

Yes. Individuals and families already using the Vitals™ App can use their communities’ Vitals™ Network at no cost. Users on the network may receive access through their school administrators, providers or residential program managers. Families on the Network will have the ability to see their loved one’s Network profile, interactions and feedback.

Vitals™ First Responder App

Who has access to the First Responder App?

The Vitals™ First Responder App was designed for law enforcement, EMTs and fire departments. To receive access to the First Responder App, first responders must be authorized by Vitals and go through the on-boarding/training process. Responders cannot sign up individually, they must sign up as a department. First responders interested in signing up their department can contact us here.

Does Vitals™ allow first responders to track a person using the Vitals™ App?

How much does Vitals™ cost for a department?

First responder pricing is based on the number of user accounts purchased within a department. Departments are charged on 3, 2 and 1 year terms. If you would like an estimate for your department, please reach out on our contact us form.

Can I reach a caregiver through the Vitals™ App if I need to?

Yes. When a first responder comes within 80 feet of a Vitals™ beacon, the profile will appear, and the caregiver’s contact information will be shown at the bottom of the profile. The Vitals™ App is a voluntary service, though we suggest putting contact information in, we cannot guarantee all profiles have emergency contact information.

Vitals™ Beacons

Are your beacons free?

Our beacons range anywhere from $20-$40. You may see our form factors on our online store. If multiple individuals (profiles) are under one account, you will need to purchase beacons for those profiles or use the Vitals™ Profile App.

What is the Vitals™ Profile App?

The Vitals™ Profile App is a non-physical beacon that can be downloaded for free on the Google Play Store or Apple Store.We offer the Profile App as an option for individuals who do not want our keychain or card beacons.  Android phones may use the profile app as an actual beacon that uses bluetooth. IOS phones may use the profile app, but it will not act as a bluetooth beacon, only a profile preview when the app is open. 

Do all Vitals™ beacons work the same?

How do I know the battery life of my beacon?

You can check the battery life of each beacon and its last updated date, by logging into your account (app or online) and click on “beacons” within the profile. Make sure your beacon is in close proximity and your smartphone’s Bluetooth is turned on for an optimal reading. The battery life will show next to the beacon number.

What happens if I lose my beacon?

If a beacon is lost or misplaced, please contact support. There is no data being stored on the beacon which means no one will be able to access your data or information. By contacting us, we can deactivate the lost beacon from the profile and begin activating a new one. Replacement beacons are $20. 

Privacy & Security

If my beacon is lost, is my information safe?

If you lose your Vitals™ beacon, your information is still safe because there is no data being stored on the beacon. If you lose your beacon, please reach out and let us know so we can deactivate the old, and sync you a new one. You will need to purchase a new beacon via our Vitals™ store.

Does Vitals™ allow law enforcement to track my child or person in care?

No. Authorized first responders only receive an alert and access to an individual’s Vitals™ profile when they are within 80 feet of a Vitals™ beacon. Law enforcement cannot search or track an individual outside of this given range.

Are first responders the only ones who have access to my information?

Yes. First Responders only have access to your information when they are within 80 feet of the Vitals™ Beacon and carrying the First Responder App. Through our partnership with 911 call centers, 911 dispatchers and first responders (including medical, EMTs, police and fire departments receive the information via 911 dispatchers. The first responders who carry our service are authorized and trained by the Vitals™ administrative team. The Vitals™ administrative team has access to account information.

Where is the information stored?

Information is protected with bank-level security and is stored in our secure private cloud network. Data is not stored on the individual beacons as our beacons only act as a signal transmitter to the First Responder App. If you have more questions about privacy and data, we would love to help. Please contact us here.  

How does Vitals™ protect my private and personal information?

The entire Vitals™ App team is dedicated to earning and keeping your trust to communicate in an emergency for the vulnerable in your care. It is our mission and purpose to keep them safe in the critical moments that matter most.

• Because the Vitals™ App meets the strict criteria for secure data practices, we are trusted by first responders and included in FirstNet, the first high-speed, nationwide wireless broadband network dedicated to public safety. FirstNet is built on a highly secure, interoperable, and innovative public safety communications platform.
• Our customer’s personal data is stored in the cloud using AWS, the nation’s largest and arguably most respected secure data solution. No personal data is stored on any devices and is available only to the personnel responding in an emergency, only during the length of that event.
• The Vitals™ App is not a medical provider or medical device. For that reason, we do not qualify for HIPPA compliance.

We protect your personal data with the same seriousness you protect the person in your care.

Support

Where do I go if I have a question or need help with my Vitals™ app or beacon?

Here at Vitals™ we strive to support you to our fullest ability. If you have questions about our services, you can reach out to us at any time by clicking here. Before you do so, we ask that you take a look through our FAQs – you may just find what you are looking for! Our office hours are from 9-5 Monday- Friday. If you reach out to us over the weekend we will answer your questions as soon as we can during the following business hours!

How do I get beacons for additional profiles in my account?

Each Vitals™ ProfilePLUS individual requires their own beacon device. Two profiles cannot share the same beacon. The number of beacons will be determined by the number of profiles you have within your account. There is also no limit to the number of beacons one profile can have. You may want to have one beacon on a backpack, one beacon in a jacket and one beacon attached to a favorite pair of shoes. The choice is up to you See our available beacons here.