FAQS

Frequently Asked questions

General

Vitals™ is a service designed to dramatically improve interactions between first responders and individuals with physical, behavioral, mental, or developmental conditions through the use of signaling beacon and smart phone app technologies.

A individual using the Vitals™ service carries a small beacon that is synced to secure information about that individual. When an authorized first responders comes within 30-80 feet of the individual, the first responder receives an alert that the individual has a Vitals™ profile. Upon receiving the alert, the first responder will then have access to the individual’s Vitals™ profile through a smart phone app. The Vitals™ profile provides information to help the first responder make informed decisions on how to safely interact with that individual.

The Vitals™ app equips first responders with personalized information about an individual that helps insure better communication and a more safer interaction. No other device has that capability! We do not track where the individual has been.

Vitals™ Aware Services is the first service brought to market by VariAware, Inc.,  which was founded by a team of entrepreneurs who have been working with organizations like the Autism Society of Minnesota, Pacer Center, The Arc of Minnesota, Epilepsy Foundation of Minnesota and many first responder groups to find ways to use technology to help solve various challenges in our society.  

Caregiver App

Vitals™ Aware Services is in fact available for anyone who made need help communicating at times of need. Our service is available for anyone with invisible or visible conditions or disabilities, and it is free!

Currently, Vitals™ Aware Services is offering their standard service free of charge to individuals in Minnesota as well as early adopters in outside states who would like to start a Vitals™ community. Our standard service is normally offered at $120 per year for an individual.

An individual with a Vitals™ profile carries a small beacon that contains a the information created by the individual or the caregiver. When an authorized first responder receives an alert that the individual is within 30-80 feet, the first responder can access that profile and use the information to make informed decisions on how to safely handle the situation. The personal profile is created by the individual or the caregiver and is under the caregiver’s control. It can be changed as often as the caregiver wishes.

You can create a profile using the free Vitals™ Caregiver App, available for both iOS and Android. To obtain it, visit the Google Play Store or Apple’s App Store on your mobile device and download the application. Once installed, launch the app and follow the instructions provided to set up a Vitals™ profile. You can set up additional Vitals™ profiles for different family members all in 1 account! You will need to purchase additional beacons as only 1 Vitals™ beacon comes free with the free service! 

If you need assistance setting up your service, send an email to support@thevitalsapp.com with a 2-3 sentence description of your issue. A member of the Vitals™ team will follow up with you as soon as possible:) 

If the individual in your care has an Android  5.0+ device or is comfortable having one at all times, the Vitals™ Beacon app is a good choice. The app is free! 

Otherwise, your choice is the Vitals™ Beacon. One free beacon comes when you sign up for our service. Additional or replacement beacons will cost $20 per beacon. The beacons come in multiple forms, ranging from a credit card sized disposable beacon lasting more than a year, a tag square waterproof beacon that is heavier duty lasting more than a year, and a our keychain beacon (1st one free upon sign up) with replaceable battery, lasting about 6 months.

We are working hard in bringing our services to as many communities as possible, but we would love your help in spreading the word to individuals, families, departments and organizations who don’t know about us! You can help us by sharing our services in many ways such as sharing our information on Facebook to friends or support groups, handing out brochures, or sending flyers to your local police department. If you would like to download a Vitals™ brochure, please click here

The interactions feature within the Vitals™ profile shows a map where past interactions have occurred between First Responders and the Vitals™ Beacon. When an interaction occurs between a First Responder and a beacon, a red flag will be pinned at that location. When a Vitals™ Caregiver (who has their continuous scanning setting on) comes within 80 feet of a Vitals™ Beacon (that is not paired to their own account) a blue flag will be pinned on the account that the beacon is paired to.  See Continuous Scanning below for more info.

When in the Caregiver App, if you go to the menu – settings you will notice an on/off switch for continuous scanning. This feature allows your phone to report beacon locations to help other caregivers and first responders. This is done anonymously and your personal information is not shared with other users, it simply delivers interactions of beacons belonging to other accounts. 

Vitals™ is technically available anywhere, but unfortunately we have not yet reached every department, but are working hard at achieving this goal in making the country a safer place for vulnerable individuals! You can visit our Where are we page and check to see if your community has Vitals™. If you don’t see your community or department we still encourage you to sign up and let others know about us! The more people who know about us, the easier it is to get the local departments signed up as well!  

Yes! Our service is manageable through our Vitals™ app as well as online. The difference between our app and our online portal is through our app, you can update information and see Vitals™ interactions at any time with a click of a button. You can still manage and update information in our online portal – you will just have to log in! 

While Vitals™ Aware Services is currently offering their Standard Service for free, many states, including Minnesota, also offer assistance programs that may underwrite or completely pay for the cost of using Vitals™ Aware Services in the future. In addition, some foundations are working with Vitals™ to provide assistance. Our goal is to make sure that Vitals™ Aware Services is available to as many people as possible. Please contact us if you have any questions regarding the payment of your Vitals™ services.

You can set up additional Vitals™ profiles for different family members all in 1 account!

First Responder App

Help us connect with your local police and fire departments by giving them information about our service! If you would like to give them information about Vitals™, click What  to download our free brochure! 

No. Authorized first responders receive an alert and access to an individual’s Vitals™ profile when they are within 30 – 80 feet of a Vitals™ beacon. Law enforcement cannot search or track an individual outside of the given range.

If a person in your care is lost, you should always call 911 and report an emergency. Typically, dispatch will then communicate to officers about the individual. The Vitals™ device can help locate the lost person if an officer is alerted that they are in range.

We would love to get connected with you and see how we can be an added tool and resource for your department. There are just a few questions we would like to ask you before moving forward. Please contact us here so we can set up a time to connect. 

Beacons

Our beacons come in multiple form factors, ranging from our keychain beacon (included with sign up) to a disposable credit card sized beacon. Additional and replacement beacons cost $20. 

Keychain Beacon: About 3 quarters thick our keychain beacon is lightweight, water resistant with a battery life of 3-5 months. They are cr2032 batteries and can be replaceable at our store or at any battery store. 

Coming Q4 2018 

Credit Card Beacon: About the thickness of 2 credit cards, this beacon can fit inside a wallet, is waterproof, and doesn’t get affected if close to phones or other cards. These beacons have a battery life of 10-12 months and need replacing once the battery is dead. 

Tag Beacon: These beacons are our most durable and have a battery life for more than one year. Our tags run about  1.5 x 1.5 inches in size are waterproof, and have an on/off button. 

Once you have the Vitals™ Caregiver App downloaded to your phone and you’ve received your beacon, you can sync the beacon to the profile you created.

  • First, sign into the Vitals™ Caregiver app. It will automatically scan for nearby beacons (make sure your bluetooth is on) .
  • When the new beacon is found, it will appear on the screen. Select the beacon on your screen and click Continue.
  • Next, select the individual from your profile(s) that will carry this beacon.
  • Click Assign Beacon.
  • Your beacon is now synced with your Vitals™ profile! 

 

 

If you need assistance setting up your service, send an email to support@thevitalsapp.com with a 2-3 sentence description of your issue. A member of the Vitals™ team will follow up with you as soon as possible.

There many ways in which you can attach the beacon. Most caregivers choose to place the beacon in an individuals backpack, in a wallet, on a lanyard, or attach it to a piece of clothing. We are researching other methods that will help make it easier for the beacon to remain attached to individuals. We will share advice with caregivers in the future. Don’t forget, the attachment issue also can be addressed by using the downloadable Vitals™ Beacon app for Android devices.

If the individual in your care has an Android  5.0+ device or is comfortable having one at all times, the Vitals™ Beacon app is a good choice. The app is free. 

Otherwise, your choice is the Vitals™ Beacon, which will cost $20 per beacon. The beacons come in multiple forms, ranging from a credit card sized disposable beacon lasting more than a year, to a button sized beacon with replaceable battery, lasting about 6 months.

Replacement Vitals™ Beacons can be ordered on the Vitals™ store for $20 and ship within 2-3 business days. The Vitals™ Beacon app for Android never needs replacing.

When you sign up, you receive your first keychain beacon on us! Additional beacons, keychains and other form factors, are a one time fee of $20. You may also purchase additional batteries for you keychain beacons at our store. If you would like to purchase batteries elsewhere, our keychain beacons hold a cr2032 battery. They can be found at any battery store!

You can check the battery life of each beacon by going into your Vitals™ Caregiver app, and click on “beacons” within the profile. Make sure your beacon is in close proximity for a optimal reading. Swipe down to refresh – the battery life will show next to the beacon number. 

Orders & Returns

Beacons take on average 5-7 business days to be shipped. Depending on the demand, it may take longer, but we strive to get our beacons shipped out as soon as possible so you can start using! Please contact us here if you have not received your beacon within the time period.

We accept returns within 30 days after receiving the included free beacon as well as any other items you have purchased. If you are considering returning a beacon, we ask that it be relatively in the same condition that you received it. We would also appreciate if you gave us feedback as to why you are returning so we can best serve you and our future customers. If you are returning a purchased beacon, you will need to have the receipt or proof of purchase. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund 

Privacy & Security

If you happen to lose your Vitals™ beacon, your information is still safe because their is no actual data being held on the beacon. If you do happen to lose your beacon, please reach out and let us know so we can deactivate the old, and sync you a new one!

No. Authorized first responders only receive an alert and access to an individual’s Vitals™ profile when they are within 30 – 80 feet of a Vitals™ beacon. Law enforcement cannot search or track an individual outside of the given range.

Correct, First Responders only have access to your information when they are within 80 feet of the Vitals™ Beacon. The First Responders who have our First Responder App have to get cleared and given access by us. Not just anyone can have our First Responder App. 

Support

Here at Vitals™ we strive to support you to our fullest ability. If you have questions about our services, you can reach out to us at any time by clicking here. Before you do so we do ask that you take a look through our FAQs – you may just find what you are looking for! 🙂 If we weren’t able to find your answer we would love to hear from you. Our office hours are from 9-5 Monday- Friday. If you reach out to us over the weekend we will answer your questions as soon as we can!